Last Updated: 03/29/2025
Thank you for shopping with Stawpeppery. We’re proud to curate exceptional products from around the world. As we operate using a dropshipping model, this Shipping Policy outlines how orders are processed and delivered.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. You will receive an order confirmation email followed by a shipping notification with tracking information once your order has been dispatched.
2. Shipping Times
Because we work with suppliers globally, shipping times may vary based on the destination and supplier location. Typical shipping timelines are:
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United States: 7–18 business days
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Europe & UK: 10–20 business days
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UAE, Singapore, Saudi Arabia: 10–25 business days
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Rest of World: 15–30 business days
Please note that these are estimates and actual delivery times may vary due to customs, local courier services, and unforeseen delays.
3. Multiple Packages
As we source products from various suppliers, items in your order may arrive in separate packages. Each package will have its own tracking number (if available).
4. Shipping Costs
Shipping costs are calculated at checkout and vary depending on product weight, destination, and current shipping rates. Some products may be eligible for free shipping, which will be indicated on the product page.
5. Customs, Duties & Taxes
International orders may be subject to import taxes, duties, and related customs fees. These charges are the responsibility of the customer and vary by country. We advise contacting your local customs office for details.
6. Tracking Your Order
You will receive a shipping confirmation email with tracking information once your order is on its way. Tracking may take a few days to become active depending on the shipping carrier.
If you haven’t received a tracking number within 7 days, please contact us at info@stawpeppery.com.
7. Delayed or Lost Orders
While we strive to ensure timely delivery, we are not liable for delays caused by:
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Shipping carrier issues
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Customs clearance delays
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Incorrect or incomplete addresses provided at checkout
If your order hasn’t arrived within 30 business days of shipment, please contact us and we’ll assist in tracking or replacing your item where applicable.
8. Address Accuracy
Please double-check your shipping address at checkout. Stawpeppery is not responsible for lost or misdelivered packages due to incorrect address entries.